Support
What is the name of the mobile application for EV Point network users?
The charging network's custom mobile application is called "EV Point Be charged".
Developer: EV Point S.R.L.
The download app can be found on Google Play for Android devices and in the App Store for iOS devices.
What client data does the mobile application request and process during registration and operation?
In the "EV Point Be charged" application for customers of the network of charging stations, the following personal data of the customer is requested:
1. Surname, name of the client
2. Country of residence
3. Phone number
4. email
5. Profile password (visible and available only to the client)
6. Registration number of the electric vehicle
7. Electric vehicle model
How do I request deletion of personal data and account in the mobile app?
We regret that you no longer wish to be part of the national EV Point network.
1. for IOS
You can delete your profile by clicking on the "Delete Profile" button in the "Profile" section of the EV Point Be Charged iOS mobile app.
2. for android
Click the "Sign-Out" button in the Profile section of the EV Point Be Charged Android mobile app.
3. To completely delete your data from the EV Point customer base, you must send a request to the email address support@evpoint.md or contact the support service by phone. +373 60 60 99 00.
What types of customer data will be deleted or retained in the EV Point database if requested to delete data?
If the client has made a request to delete his personal data from the EV Point client database by requesting an e-mail support@evpoint.md or by calling +373 60 60 99 00, in this case all personal data of the clients will be deleted from the database without the possibility their restoration within 5 working days from the date of receipt of the request for data deletion.
None of the following data will be stored in the EV Point customer database:
1. Surname, name of the client
2. Country of residence
3. Phone number
4. email
5. Profile password (visible and available only to the client)
6. Registration number of the electric vehicle
7. Electric car model